i have to say, our first experience was a really good one =) Definately a lot of "pros" going for this neighborhood shop - 1) they do what they say they are going to do and the quotes are what u pay .. sounds easy enough, but as many of us kno, thats not always the way in the world of mechanics ..final bill shock is one of the most unpleasant things that can happen but Carlos told us to the penny what it would cost and to that penny thats exactly what we paid, even tho our car wound up causing them a bit of minor trouble with rusty bolts that added to the time they originally were expecting to need to do our job .. 2) they dont overcharge u .. no huge padding of labor time and nickle and diming here .. 3) Carlos is pleasant and professional .. he takes the time to explain to u what needs to be done -then what was done and it is their status quo to show u the parts that came from your car ..4) no extra work gets hardsold @ u here .. i asked about a hose i wasnt sure needed replaced - Carlos could have said it did, but he didnt .. i respect the honesty 5) the most important part - they go the extra mile .. our SUV is olllllld ..and olllld cars have bolts that stick and rust - the guys stayed late to try to get our car fixed on a Friday night so i could have it for work on Saturday because i had the flu and was trying to avoid a 4 block early Saturday a.m walk to the bus line that would be running .. it still wound up not being ready because what they had left to do on the car was just not gonna happen in 30 or 45 mins ,but i seriously appreciate the effort --just like i appreciate the fact that they offered to come and pick us up cause we only live 8 or 9 blocks away - if they could have finished the car on that Friday night .. its things like that that make u appreciate a business and pick them in front of other places .. and ill sneak a 6) in too .. they give u a discount if u say u saw them on yelp =) .. Now then-no ones perfect and the things that i would say need tweaking here are not huge issues and certainly not uncommon. This place is busy - busy as in my fiance brought the car by on Monday and was told to come back on Tuesday because they just had too much going on. No problem. We also werent able to pick our car up until Saturday -which means 4 days of the car being in the shop. Again, not a big deal, but understand depending on what u need done, it may not be a same day thing. (We had to have a rack and pinion replaced and it neccesitated some part hunting .. etc, with the extra work on the bolts, id have expected a 2 day job- 3 at the most - but yanno, they are busy -and they are busy because they are good ... so if u need your car quickly or in a certain time frame, ask if its possible) .. the last thing is the most common annoyance at mechanic shops -and that is the call back. We did have to call the shop a couple of times and check on things when we were expecting and didnt get a call from them , but to be honest, it happened a lot less than other places i have been to with cars. My suggestion is -hey u kno its a busy place, if u are dying for an update, dont wait around for the call, make the call yourself. In closing, a good mechanic is hard to find and folks, Zepeda Auto Repair is a good mechanic! They are definately our go-to guys from now on and i would -and will- recommend them to people i know in the neighborhood ..and on yelp!